Refund policy

Many of our products are custom made and cannot be repurposed. For customized orders, i.e. monogrammed leather items, you have 3 days to cancel your order before the product build begins. After which time, only partial 50% refund will be availale due to loss of materials. 

For all other products, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@theleatherwizard.ca. If your return is accepted, we’ll send you instructions on how and where to send your package (at this time, we cannot supply return shipping labels). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@theleatherwizard.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some items cannot be returned, custom products in particular (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.